TERMS & CONDITIONS
For all orders, a confirmation email with the invoice number and the detail of the order will be sent. BODYBAG does not send paper invoices.
All shipping is done during business days only (Monday to Friday). The delivery time is maximum 4 to 10 days in Canada and United-States. If, for any reason there is a delay, you will be notified immediately.
Before the final order, you will be allowed to visualize and review the details of your order, with the total price. This will enable you to make any final corrections before order confirmation.
We pay the greatest attention to the accuracy of the prices on our online store, but we reserve the right to not send items with clearly erroneous prices.
We at BODYBAG are committed to providing superior customer service! We seek customer satisfaction and if for some reason you are not satisfied of our products, simply return the items within 7 days of reception of your order. We will offer you an exchange or a credit depending on the situation.
We ask you, in order to facilitate the return process, to contact us by email
at email@example.com and send us your name, invoice number and reason for your
We will respond to you within 48 hours by sending you the instructions on how to make your return. If ever you have not received a response within 48 hours of your request, or if you have any other questions regarding your return please contact us by email or by calling us at 514.274.5242.
Credits/exchanges will be made when all items are received by BODYBAG. Please note that shipping fees are non-creditable.
Items cannot be returned if worn (except try-ons), dirty (including make-up, perfume, deodorant and/or pet hair) or damaged. The items must be returned in sellable condition with all their original tags.
Items cannot be ordered in different sizes for try-on purposes. No returns will be permitted in this case.
The transportation of the returned item will be at your expense (except if it is our mistake.) In that case, a credit note will be remitted based on the cost of a standard expedition.
Items discounted at more than 50% of the original price are FINAL SALE.
We take the time to carefully inspect all items sent to our customers. If the goods should be defective or damaged upon reception, please contact us immediately so as to receive return and exchange instructions. All requests for exchange of merchandise must be made within 7 days upon reception.
Although we endeavour to maintain the website’s accuracy, information about the products is subject to change, for example the quantities or the available sizes. The information on the website is therefore subject to change, at any moment, without warning.
OUT OF STOCK
We always try de revise our inventory so that the available quantities on the website are correct. Despite this, it may happen that a product becomes out of stock during the time we process your order. In this case, our customer support will track your order and contact you by email.
Before confirming your order, please carefully review BODYBAG’s size chart, available directly on the website. It will avoid bad surprises and unnecessary returns!
BODYBAG will never disclose our customers’ personal information to third parties. We always consider your information to be highly confidential and we promise to protect your privacy. BODYBAG will never share, nor sell your information to third parties.
The online store use SSL certificates to ensure the confidentiality of your informations. Also, all transactions are done through PayPal. At no time do we have access to your credit card information.